Our client is a leading e-commerce platform offering a wide range of products to a target audience in the GCC. They have gained significant traction since their launch and continue to expand their offerings and services to cater to the growing demand for online shopping in the region. The client’s annual travel budget is around USD 3+ million and is consumed by business travel expenses.
Problem Statement
The client’s global outlook with operations & support teams across 4 different countries meant that their travel management lacked proper bifurcations and policy control, among other things such as:
Complicated & time-consuming approval process that was performed manually needed a turnkey solution
There was no consolidated platform to manage corporate travel for employees across different countries
Travel expenses were not being tracked and analysed to implement standard policies.
Our Solution
The mbiz platform offered tailored solutions to their problems and negotiated on their behalf with trusted vendors from the industry leading to a much more stable and efficient operational flow. Additionally, the below solutions were provided:
Approval Hierarchy
We transformed the manual approval process into a centralized automated system within musafirbiz which has the ability to manage complicated approval hierarchies containing multiple HODs within the same department through a custom approval workflow
A traveller dashboard was created that consolidated staff profiles from across 4 countries in one handy place.
Consolidated Cost Centre
This data was then used to create projections that enabled our client to successfully implement stable and standard travel policies.
Budget Optimization
Our client was able to use this travel dashboard to successfully navigate and negotiate corporate deals with different travel vendors.
A digital approval hierarchy was implemented that provided instant visibility to the HR and finance teams, replacing the client’s previous manual approval process.
